RETURNS & SHIPPING POLICY

Franklin’s Bar – Returns Policy

We want you to love your Franklin’s Bar merch. If something’s not quite right, here’s how we handle returns:

• Eligibility: Items can be returned within 30 days of purchase if they are unworn, unused, and in their original condition with tags still attached.
• Non-Returnable Items: For hygiene and safety reasons, we can’t accept returns on drinkware, opened products, or sale items unless they arrive faulty.
• Exchanges: If you need a different size, let us know. We’ll swap it for you if stock is available.
• Faulty or Incorrect Items: If your order arrives damaged or isn’t what you ordered, we’ll replace it or refund you at no extra cost.
• Process: To arrange a return, email us at [insert email] with your order number and details. We’ll send you instructions. Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• Refunds: Once your return is received and approved, refunds will be processed to your original payment method within 5–10 business days.

Franklin’s Bar – Shipping Policy

Delivery Times

• Australia-wide: 3–8 business days (depending on location).
• International: 10–20 business days. Shipping times may vary due to customs or postal delays.

• Processing Times: Orders are packed and shipped within 2–4 business days.
• Shipping Costs: Calculated at checkout based on your location and order size.
• Free Shipping: Available on orders over $100 AUD (Australia only). Local Pickup: Local pickup is available. We will contact you when your order is ready.
• Tracking: You’ll receive a confirmation email with tracking details once your order is on its way.
• Lost or Delayed Parcels: Once dispatched, shipping is handled by our delivery partners. If your order hasn’t arrived, contact us at joel@franklinsbar.com and we’ll help track it down.